Introduction

Introduction
Max Travers and Dave Calvey
in systems design at the universities of Conceptualising Ethnography
tradition that has most respectability in identities of the speakers, their motives the issue of ‘usefulness’. John Hughes analysis has, on the face of things, little conversation analysis, but it is not the "canonical" variety, and is geared to chemistry or talking law". Garfinkel argues that this "can't be done in CA" "conversational structures". Instead, "canonical" conversation analysis in his paper, and he suggests that "the al argue that, in practice, it restricts and that "competence" itself should be as "de-contextualised" episodes of in an occupational setting, it can reveal …be undertaken by taking the analytic identify how and in what way interactions may be germane to design, and if so, what conduct this enterprise successfully if we recognise the elements of "at work" organizational life. Those elements . cognitive scientists continue to believe how their critique might bite, and it is it does illustrate the value of thinking than using it as "a gloss for a set of some sense to design". It also makes "usefulness": the extent to which Understanding ‘Usefulness’
the orderliness of cooperative work for granted.The primary role of workplace studies in CSCW is thus to dismantle the unpack and disclose the hidden practices of articulation work.This role is critical in the sense that it is crucial, but it is also analytic traditions working in the field take for granted are produced as necessary In his contribution to this volume, John Hughes notes, that "technology is only else happens in that life". He argues the detail of work practice, but also to the closest to a video-based analysis in much to contribute to design - and today contributions - . but let us not be over- ambitious or run away with the idea that we are the elusive 'silver bullet' that will solve the problems of design - or get rid Ethnomethodology Versus
Constructive Analysis
systems like diaries, and their response studies that are distinctive in the field techniques, or are based on the analysis Grint, K. and Woolgar, S. 1997 The Machine at Work: Technology, Work "Convergent activities: Line control of taken-for-granted activities, such as carriage, or how check-lists are used in rather than describe social life (see, for The Social Shaping of Technology. enquiry, has "a craving for generality", constructivist literature by focusing on observes, "it ought to bring us back in Talk and Social Structure: Studies in Ethnomethodology and Conversation Analysis. Polity, Cambridge, pp.44- References
Schmidt, K. 2000 "The Critical Role of Suchman, L. 1987 Plans and Situated technologies of social analysis". In Action. Cambridge University Press, G.Watson and S.Seiler (eds.) Text in Context: Contributions to Vom Lehn, D., Heath, C. and interaction: conduct and collaboration in museums and galleries". In C. Heath (ed.) Selected Papers I: Work, Interaction and Technology Group. The Management Centre, King's College, London, pp.106-36. and Mountains: A Pure and Applied Ethnography". Ethnographic Studies, No. 4, pp. 50-60.

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